Our certifications

Our certifications

Sisal sets great store by the expectations of its Customers and all the other Stakeholders it works with. In fact, the company is convinced that the key factor in its success is listening constantly to its Customers and Stakeholders, with the aim of satisfying, or even anticipating, their needs.

Responsible gaming programme certification

In 2020 we obtained the renewal of the certification of our responsible gaming program by EL - European Lotteries - and WLA - World Lottery Association, at the highest level. Sisal has been certified since 2010 and this renewal was achieved following the independent assessment conducted by PwC aimed at verifying the compliance of the initiatives implemented by Sisal with the provisions of the European Responsible Gaming Standard issued by European Lotteries. The standard identifies the relevant issues on which gaming operators must commit to promote responsible gaming and groups them into eleven sections. Among the most important issues to be monitored are the participation in research initiatives aimed at understanding the issues related to problem gaming, information and awareness of the player on the importance of balanced, moderate and not excessive gaming, the development of specific training programs on responsible gaming issues for its employees and its network, the creation of games according to risk reduction logic and the involvement of stakeholders in initiatives to spread knowledge on responsible gaming issues.

Certification of the anti-bribery management system
Within the framework of the goals of Agenda 2030, to strengthen our social commitment towards Goals 1 (No poverty) and 8 (Decent Work and Economic Growth) aimed at social equity and, more specifically, Goal 16 (Peace, Justice and Strong Institutions), we have aligned our anti-bribery management system to UNI ISO 37001 – Anti-Bribery Management Systems, adopting a Group Anti-Bribery Policy aiming to contribute to ensuring compliance with international legislation and good practices, in order to concretely implement a culture of legality, prevention and fight against corruption. The standard defines the measures and controls that can be adopted by an organization to prevent bribery on the part of its employees and collaborators, or of anyone acting on its behalf, and to promote the spread of a corporate culture based on ethics and good business practices. This approach is also shared with all subsidiaries according to their risk appetite. An effective anti-bribery programme should therefore not only be able to strengthen a company’s reputation and consolidate its employees’ and stakeholders’ trust and respect, but also to obtain a high legality rating, where CRS (Corporate Social Responsibility), understood as a company’s virtuous responsiveness to the expectations of good conduct of the social fabric to which it belongs, stands as a basic concept of its cultural background.
Certification of the quality management system
Within the broader framework of the Agenda 2030 goals, the eighth goal focuses on long-lasting, inclusive, sustainable economic growth and decent work for everyone. The social parameter addressed by the UN Sustainable Development Goal 8 (Decent Work and Economic Growth) addresses the issue of a person’s well-being in a broad sense, also considering it within the specific occupational context, where attention not only focuses on the workers but also on the organization for which they work. The UNI ISO 9001 “Quality” certification, held by the Group for over 15 years, leads us in this direction: an organization that adopts an accredited certified Management System, in addition to ensuring compliance with the regulatory standards of its business sector, is also equipped with a valid tool to contribute to the achievement of the Sustainable Development Goals for a future dedicated to the well-being of the planet and of those who inhabit it.
The UNI ISO 9001 “Quality” certification, in fact, sets requirements for the construction, within an organization, of a quality management system in order to run and monitor business processes, improve effectiveness and efficiency in manufacturing a product and providing a service so as to achieve and increase customer satisfaction.
Certification of the information security management system
Sisal is committed to assuming an ever stronger social role to achieve the universal sustainable development goals by addressing the social and environmental impact of its activities through transparent ethical behaviour.
More specifically, as a Group, Sisal has chosen to commit itself to Goals 9 (Industry Innovation and Infrastructure) and 12 (Responsible Consumption and Production), which aim to build resistant infrastructure, promote industrialization and promote innovation by paying the utmost attention to greater efficiency of the resources used. To achieve this, the company has obtained the ISO/IEC 27001 certification, an international regulatory standard that defines the requirements for setting up and maintaining an information security management system. The level of importance relating to information security is indeed directly proportional to the cost that a company would be required to incur for the loss of information due to possible cyber attacks, human error, natural disasters or any other vulnerabilities that may emerge when using an IT system. The scope of application includes GNTN games. This legislation has numerous points of contact with the European Privacy legislation (GDPR).
WLA-SCS Certification of Information Security
Being aware of the social role of our business, we are committed to assuming an ever stronger role in achieving the universal sustainable development goals, in particular, the responsibility for achieving Goal 3 (Good Health and Well-Being). Consumer protection is our top commitment and the most important challenge for our business, i.e. the core of our corporate purpose. Sisal has therefore equipped itself with a Responsible Gambling Programme certified according to the highest international standards promoted by the World Lottery Association, which certifies a company’s acceptance and implementation of actions in full compliance with the so-called Responsible Gambling Standards. The purpose of this programme is to build a shared safe and reliable gaming model, centred on entertainment, prohibition of gambling for minors and prevention of problem gambling issues. The certification attests to the validity of the Responsible Gambling Programme adopted, aiming to protect gamers and promote a model for responsible gambling in compliance with the standards.
Certification of the occupational health and safety management system
Health, well-being and sustainability are closely intertwined: the United Nations’ Sustainable Development Goal 3 “Ensure Healthy Lives and Promote Well-Being for All at All Ages” is essential for the protection of our planet so as to ensure global prosperity, promoting a healthy life style and socio-economic development based on the sustainable use of environmental resources.
Sustainable Development may be considered to be in a dynamic balance between environmental quality, economic development and social equity. Our attention to occupational health and safety fits within this context, as attested by the ISO 45001 certification – Occupational Health and Safety and Sustainability, which specifies the requirements for the design and implementation of an occupational health and safety (OHS) management system in order to enable organizations to provide safe and healthy workplaces, preventing work-related injuries and illnesses and proactively improving their OHS performance and compliance with the related mandatory legislation. Obtaining an ISO 45001 certification means showing the organization’s commitment to guaranteeing adequate working conditions in terms of health, well-being and equality practices. This certification is for Sisal a strategy that focuses on workers, by protecting and indeed enhancing the “human” factor (the well-being of workers) together with “technical and economic” factors (professional ethics, competence at work) and “social” factors (experience, relations with the others, role within the community). The new UNI ISO 45001 standard also contributes to achieving the Sustainable Development Goals 5, 9, 10, 11 and 16 and Goal 3 in particular.
Certification of the environmental management system
Sisal is committed to assuming a consistent social role in achieving the universal sustainable development goals. More specifically, the Sisal Group has specifically chosen to commit to the environment in particular by focusing attention on Goals 13 (Climate Action), 14 (Life below Water), 15 (Life on Land) and 12 (Responsible Consumption and Production), addressing the environmental impacts of its activities.
For this reason, an environmental management system has been implemented, which goes beyond compliance with legal requirements and implements the environmental projects and goals that we have set for ourselves. The certification according to the ISO 14001 Standard - Environmental Management Systems specifies the requirements that an organization wishing to establish, implement, maintain and improve an environmental management system must meet for the purpose of preventing and reducing the organization’s potential impact on the surrounding environment. In particular, this certification allows Sisal to measure and limit its impact on the environment by monitoring and reducing greenhouse gas emissions. Namely, it allows the company to:
  • Contribute to the achievement of targets set to reduce climate change, such as the Paris climate agreement and the British government’s clean air strategy;
  • Reduce the negative impact of its operations on the surrounding environment on land and at sea by analysing the life cycle of all corporate areas;
  • Improve the people’s health and well-being by reducing air pollution.
Certification of the energy efficiency management system
Sisal has chosen to commit itself directly to the achievement of the universal sustainable development goals, specifically those concerning the Environment, with particular attention to Goals 12 (Responsible Consumption and Production), Goal 13 (Climate Action) and, of course, Goal 7 (Affordable and Clean Energy), addressing the environmental impacts of its activities for such purpose. In particular, Sisal has set itself ambitious targets for the containment of energy consumption and greenhouse gas emissions and has implemented sustainable projects aimed at pursuing them. With this in mind, an energy management system has been implemented, certified according to ISO 50001 - Energy Management, whose goal is to allow the organization to pursue a continuous improvement of its energy performance with a systematic approach and helps Sisal to improve its energy performance, efficiency, use and consumption, paying specific attention to:
  • Protecting the environment by purchasing energy from clean sources;
  • Ensuring responsible consumption through efforts to reduce waste;
  • Facilitating sustainable communities by reducing the use of limited energy resources;
  • Specifying the requirements for implementing and improving an energy management system (EMS).
Certification of the infection prevention and control management system
Health, well-being and sustainability are closely intertwined: the United Nations’ Sustainable Development Goal 3 “Ensure Healthy Lives and Promote Well-Being for All at All Ages”, is essential to protect our planet and ensure global prosperity by promoting a healthy life style and socio-economic development based on the sustainable use of environmental resources. This is why Sisal has, in terms of social sustainability, implemented the “Biosafety Trust Certification”, the first certification for management systems to prevent the spread of infections and protect the people’s health. The new certification provides a set of reference best practices to minimize the risk of spreading diseases in public and private meeting areas, such as means of transport, entertainment venues (restaurants, theatres, museums, gyms and swimming pools), accommodation facilities (hotels, cruise ships, congress centres) and nursing and retirement homes.

Company Profile

In 1945, from the dream and the intuition of three sports journalists was born Sisal. The first Italian company to operate in the gambling industry as a Concessionaire of the State.


The Responsible Gaming Programme

The programme was introduced with the aim of building a shared model of safe and responsible gaming that focuses on the prevention of gambling problems.

2021 Sustainability Report