Supplier collaboration

Supplier collaboration

The evolution of the gaming market has led to a diversification of our business and to the introduction of a process of continuous identification and contracting of new suppliers to ensure that our services are even more complete and secure.

Guaranteeing continuous service innovation and value creation across the supply chain requires the establishment and maintenance of relationships and direct, transparent dialogue with numerous commercial partners, always aiming for full compliance with the regulatory requirements specific to the gaming industry and the full satisfaction of stakeholder expectations.

This collaboration enables us to manage and minimise business risks while optimising products and services.
Suppliers that are in direct contact with end consumers and have a direct impact on the quality management system undergo quality checks designed to assess their performance and identify opportunities for improvement with a view to joint growth.
Specifically, the quality control procedure includes:
  • an assessment of the compliance of tools, materials, services and performance levels with the requirements stipulated in contracts and orders;
  • half-yearly analysis and monitoring of any discrepancy between agreed service levels (Service Level Agreement - SLA) and services received.
All suppliers are contractually obliged to comply with the rules and principles of the Code of Ethics and Conduct, which we have introduced pursuant to D.Lgs. 231/01 to ensure that the needs of the company and its end consumers are always satisfied in terms of quality, costs and delivery times.

International procedures
Our international development in recent years has led to the internationalisation of procurement procedures to obtain better contractual conditions for our foreign sites. To ensure consolidation and continuous improvement of our procedures, our foreign procurement teams are constantly backed up by our Italian HQ procurement function, which supervises and supports the purchasing of products and services for our overseas operations.
As happens for the Italian market, the International Procurement function oversees all negotiating activities with the supply chain by each of our foreign branches. These activities include scouting for new suppliers, preparation of tender documentation, assessment of offers, selection and contracting of suppliers, and the uploading of contracts to the Appian platform.

Points of sale

Sisal operates through a distribution network consisting of over 39,000 retail points, split into two brick-and-mortar channels: Branded and Affiliated. The Sisal network offers the Sisal’s full range of gaming products and services for the public.

Community support

In 2009, Sisal’s commitment to Social Sustainability produced a long-term Community plan in which a fundamental role is played by planning and the realisation of projects on a joint basis with qualified partners.

2021 Sustainability Report