While our company does not have a significant impact on the environment, Sisal places great emphasis on the responsible management of environmental issues, such as atmospheric pollution, the use of resources, and energy consumption. In this context, all the stakeholders we work with are encouraged to adopt responsible behaviour and to aim to protect environmental resources.

Even within the workplace, we adopt solutions and strategies designed to favour the use of renewable energy, to develop sustainable mobility and to reduce consumption and waste.

In 2001, the company introduced a quality management system certified in compliance with the ISO 9001, which not only helps us maintain high levels of sustainability management, but also promote a broader concept of quality, in which respect for the environment plays a key role. 
In 2018, for our Rome offices, we qualified for the ISO 14001:2015 certification for our Environmental management system.
Our areas of action:


Italy is one of the largest consumers of plastic water bottles in Europe.
Against the backdrop of this important problem, Sisal decided to make its own contribution to the protection of the environment by raising our employees' awareness of an informed use of plastic, with the aim of making Sisal a Plastic Free company, reducing consumption and waste production.
For this reason, we embarked on a series of activities aimed at reducing our environmental impact, such as:
  • Distribution to all employees at all company offices (including direct agencies) of approximately 2,500 reusable insulated water bottles;
  • distribution of about 2,500 leaflets to raise awareness among employees on the use of plastic;
  • elimination of most of the plastic products inside vending machines by replacing them with more eco-sustainable materials.

Already in the first two months after its launch, the Plastic Free project had produced tangible results. We estimate that between January and February 2020 we reduced plastic consumption by 40% compared to the same period the previous year.

We achieved this thanks to the water coolers and reusable bottles, as well as though using bio bottles in our vending machines made from compostable materials instead of plastic.



The consumption of electricity constitutes a significant environmental impact for Sisal, and for this reason we work incessantly to implement initiatives with a view to improving energy efficiency.
In Milan, we fitted our offices with LED ceiling lights in our corridors as well as automatic inactivity switches. In 2017, we introduced devices that autonomously adapt according to available light, which even switch off the lighting if nobody is present.

We have also undertaken a large-scale consumption optimisation process in our offices with the greatest energy usage.
In 2018, we implemented a continuous consumption monitoring system to this end, which helps us identify the most effective measures possible.
In the same year, we were awarded the ISO 50001 certification on the “Energy management system” for our Rome office.



In order for gaming to also respect the environment, we pay great attention to the sustainable use of resources, in particular paper, which is the material we use most and, at the same time, is at greatest risk of being wasted.
Our dedication to controlling paper consumption is particularly strategic for us, which is why we have focused on developing products made from ecological paper and on the digitisation of products and processes.

IN THE OFFICE: We promote responsible behaviour among our employees and only work with paper suppliers and multifunction printer providers who have a proven sustainability track record.

Specifically, our commitment to reducing paper consumption at our offices led us to implement two main actions: the installation of a central server for printer optimisation and the announcement of a tender for new printing suppliers with more efficient printer models.

In 2019, as a result of the tender, we introduced next-generation multifunction printers in our offices.
This allowed us to minimise the paper and ink waste, with a significantly lower rate of breakdowns compared to previous years.

Furthermore, through the central platform, we defined settings designed to cut down consumption, including black-and-white and double-sided printing by default, with consequent further paper and ink savings.

The central server also allows us to monitor the consumption of individual users and to quantify expenditures in a given period of time thanks to a dedicated report.
For 2020 we are planning further initiatives to raise awareness around the environmental impact of printing, as well as introducing even more recycled paper for prints where a high-quality finish is not a priority.

In collaboration with the press office, we also launched the “Digital Newsstand”, which was designed to help phase out printed newspapers in favour of the respective online versions.
This initiative has had a positive effect both on the paper consumption in offices and on the archive space dedicated to the various printed newspapers.

IN THE SISAL NETWORK: We are continuously developing initiatives to reduce the impact of our paper consumption.
Some of the most successful programmes include:

  • Use of recycled paper in retail outlets. The use of this type of paper does not save a lot of money, but brings huge benefits in terms of reduced environmental impact. The production of one ream of recycled A4 paper saves 7.5 kg of wood, 19.3 kWh of electricity, 107 litres of water and 1.6 kg of CO2;
  • New printer models. New printer models with higher environmental performance improve our company's total efficiency in terms of paper and ink.
  • FSC® certification for our paper supplies. Given the high consumption of thermal paper in our point-of-sale network, we are committed to choosing FSC® certified papers, to support responsible forest governance;
  • Stock Store Programme. This programme, introduced in 2013, manages stock control and the reordering of materials at retail points, as well as monitoring paper consumption;
  • Digital signature. The implementation of digital signature technology for contracts relating both to the distribution network and amusement machines reduces the need to print documents and therefore helps us fight paper consumption.


Our commitment to correct waste disposal in our branches and offices has always sought to stimulate our employees' cultural awareness of the issue as opposed to focusing merely on the material aspect. Respect for the environment is an attitude that must be acquired through effort, especially in contexts where environmental impacts, and their danger and size, are not immediately visible. 
For this reason, we strive to act across all levels, as well as equipping our employees with the right tools to minimise waste.

For example, separate recycling containers are provided in all break rooms and near printers, as well as a special-purpose container for printer toner and used consumables.
As far as awareness is concerned, in 2019 we conducted a special communication initiative regarding correct recycling, devising a colour-coded system with images for better recognition.



Our emissions are largely attributable to the energy consumption of buildings, logistics processes and employee transport.
For each of these areas we designed specific initiatives to reduce the total impact on the atmosphere.
To tackle this, in 2018 the we upgraded the heating/cooling system of the Rome office, which now means it can independently control the temperature of the offices depending the presence or absence of employees.
We also enhanced our intelligent building management with a Building Management System, which adapts the internal temperature according to the outside temperature.
These solutions not only have a great savings impact, but also improve the comfort of our employees and guests.
We also closely scrutinised the sustainability of our employees' transport.
This led us to replace over 100 vehicles in our company fleet with more modern, lower-consumption cars, by actively sourcing suppliers capable of offering us higher-performance and more environmentally friendly models.
As a result of these measures, electric cars are now the most popular vehicle for business trips under 150 km.



Sisal has a fleet of over 300 vehicles and their maintenance includes periodical washing. After thorough market analysis, we identified a start-up (now an innovative scale-up in Telepass Group) offering an at-home car and motorbike washing service using waterless and ecological products (Wash Out), meaning the service can operate on public roads without leaving any waste. In 2020, 291 car washes were carried out using this service, saving a considerable amount of water (each wash avoiding around 240 g of CO2 emissions).

Sustainability report

The Sustainability Report is the most important tool used by Sisal to report transparently to its stakeholders concerning its commitment and the results obtained in the course of Sisal’s social responsibility activities. 


Each year Sisal performs a structured materiality analysis to identify the most important issues for the company and stakeholders, with a view to defining the best strategies, objectives and projects to create sustainable value for everyone.

2021 Sustainability Report