Support for players

We conduct a comprehensive game design process, extending through to the mitigation of potential negative impacts, and promote expert and qualified support for individuals who may have developed gambling-related disorders through two main channels:

• Free Online Therapy Service: In collaboration with FeDerSerD (Italian Federation of Operators of Addiction Departments and Services), fully funded by Sisal and accessible via the website www.gioca-responsabile.it. With the support of experienced therapists, users can begin a personalized treatment path tailored to their individual needs.
• National Helpline for Gambling Disorders (TVNGA): This service, provided by the Italian National Institute of Health, offers a team of professionals who provide counseling and guidance to individuals struggling with gambling-related issues, as well as to their families. The toll-free number 800.558.822 is available from both landlines and mobile phones, Monday through Friday, from 10:00 AM to 4:00 PM. The service is provided with full respect for user anonymity.
• Additionally, in all communications about Responsible Gaming aimed at our consumers, we always include information about available support centers and references to the "What Kind of Player Are You?" test, which helps individuals assess their own risk profile.