To fulfil its aim of guaranteeing a safe gaming experience, Sisal constantly develops tools to combat the fraudulent use of personal data and credit cards and to prevent money laundering, ensuring a high level of security across the company's websites. These control tools include:
- a precise account statement, with all income and expenses for up to the last 3 months, available in the "My account" section of the player's personal area;
- self-imposed activity limits and temporary or permanent account suspension for each user.
The Sisal online gaming account management system has been certified in accordance with the "Certification Guidelines" (version 1.1 of 7 June 2012), published by the Customs and Monopolies Agency and by TST-GLI (Technical Systems Testing - Gaming Laboratories International). The TST-GLI test procedures ensure that the games comply with the principles of transparency and fairness in executing the operations required by law. TST-GLI is one of the organisations affiliated with the Customs and Monopolies Agency tasked with verifying the compliance of gaming platforms and remote games. As laid out by Law Decree n. 158 of 13 September 2012, the dedicated sites state the odds of winning assigned to players for each type of game.
In 2016, Sisal.it received a distinction from EGR Italy Awards, which every year elects the most innovative and creative businesses and service providers in the online legal gaming market. The Sisal gaming portal received the award for Best Operator for Customer Service and Attention and Best Operator for Social Responsibility.
In 2020, Sisal reinforced its leadership position in the online gaming market, obtaining a series of important successes in the seventh edition of the EGR Italy Awards.
The Sisal showcase now proudly displays three new awards: Best Operator of the Year, thanks in part to our dominance of the market shares of all gaming sectors, Best Mobile Operator and, for the first time, Best Sports Betting Operator, acknowledging our leadership in various areas of online gaming and rewarding our betting area that has enjoyed constant growth, thanks to an omnichannel strategy and a unique offering that places the customer at the centre.
In 2021 Sisal was once again rewarded, confirming itself as the leading technological and digital operator on the Italian panorama, winning a record number of prizes in a single edition of the EGR Awards, winning five awards. In particular, Sisal's online gaming offer won the awards for operator of the year, internal product innovation, socially responsible operator, best lottery operator and customer service operator.
Certifications and regulations
All gaming platforms and RNGs (Random Number Generators) must be certified to receive approval by AAMS. The certification comprises the external gaming platform, the integration between the external platform and Sisal, and any changes conducted after its launch.
Our developments are certified by suppliers and leading organisations worldwide to guarantee the highest levels of safety and absolute impartiality.