Sisal’s European Lotteries (EL) and World Lottery Association (WLA) certifications have been renewed for the fourth time in a row, receiving the highest level (4) for responsible gaming. These distinctions are the fruit of a long-term responsible gaming strategy that sets out the protection and safeguarding of consumers as one of its most important goals.

Since 2011, Sisal’s responsible gaming programme has undergone a precise and scrupulous certification process every three years, conducted with increasingly stricter parameters by an independent third-party body, to verify Sisal’s concrete commitments to developing a balanced and informed gaming culture based on consumer protection and the total prevention of excessive gaming habits and bans on underage gaming.

In order to keep its assessment of the phenomenon up-to-date, Sisal has long been engaged in important research projects aimed at monitoring early symptoms of problem-gambling behaviours, and it was one of the first companies to introduce an innovative online helpline service developed in collaboration with FederSerD. This initiative is a testament to Sisal's social engagement to the continuous surveillance on the impact and consequences of gaming on society.

“This acknowledge of Sisal’s commitment to fulfilling the highest international standards on responsible gaming, certified by European Lotteries and World Lotteries Association, is not only an extraordinary achievement, but gives us motivation to further improve,” commented Francesco Durante, CEO of Sisal. “We want to be forerunners of a material change in the approach to this topic, actively contributing to the creation of a strong culture of balanced and responsible gaming.”

European Lotteries is an independent association that includes over 80 European games operators, and has always been committed to tackling illegal gaming and to guaranteeing a responsible and sustainable gaming offering.

The World Lottery Association, on the other hand, is an organisation that represents the best games operators at a worldwide level and supports its members, requiring a strong commitment to guaranteeing the highest corporate responsibility standards, with particular regard to responsible gaming principles.

Responsible gaming is one the founding values of Sisal and other companies in the gaming sector will increasingly come to uphold this value. Sisal aspires to create a set of important best practices capable of becoming a benchmark for future policies, both in Italy and in the rest of Europe, which is why we are focusing our efforts and commitment on making gaming a social activity free from any risks associated with excess.