Awareness

Awareness

Sisal, as a leader in the gaming sector, is aware of the importance of informing and educating consumers about the use of our products, as part of our ambition to promote safe and balanced gaming behaviour.

Raise awareness among players

Sisal, as a leader in the gaming sector, is aware of the importance of informing and educating consumers about the use of our products, as part of our ambition to promote safe and balanced gaming behaviour.

Our activities in this area are focused, in parallel, on two levels: our physical presence, via the distribution network, and our digital channels.
 

Local initiatives

As first point of contact with our customers, our local retail outlets are equipped with all the necessary tools for effective communication on responsible gaming through customer displays - latest generation terminals fitted with monitors - and all our furnishings, whether they are strictly aimed at responsible gaming or at the promotional initiatives of the year.

Every gaming appliance in our retail outlets states:

  • the characteristics and the rules of the game;
  • detailed product information;
  • the odds of winning of each of the categories;
  • communication messages concerning responsible gaming;
  • the sentence "Gambling is forbidden for minors and can cause serious addiction" accompanied by the logo of the Customs and Monopolies Agency, the "Legal and Responsible Gaming" logo, the "Gioca il Giusto" logo, the +18 logo and the dealer logo.

Finally, we provide a Contact Centre service aimed at answering requests for information relating to the sale of national pari-mutuel lottery games. 
 

Digital communication initiatives

All proprietary sites - i.e. gaming sites, information sites, the reseller portal and the corporate site - are designed to convey all the information and key messages of the Responsible Gaming Program.
On the header and/or in the footer of our sites, the sentence “Gambling is forbidden for minors and can cause serious addiction” is shown clearly and visibly, along with the related logos; moreover, an entire section dedicated to Responsible Gaming is always present, which contains:

  • all information that players may wish to consult concerning the rules of the game, the odds of winning and the prize structure;
  • detailed information on initiatives for the protection of minors and on gambling addiction;
  • all relevant contact options for the problem-gambling service (toll-free number and contacts of the Italian Health Institute service);
  • advice, enshrined in the 10 Rules for Responsible Gaming, which promote balanced gaming behaviours;
  • the self-assessment test “What player are you?”, developed in collaboration with experts, to analyse your attitude to gaming in real time and collect suggestions.
Iniziatives

Support for scientific research

Every year Sisal supports scientific research, carried out thanks to the involvement of the sales network.
Initiatives

Piccolo Teatro

The central role of people and their leisure time is one of the priorities of our responsible approach: our cultural initiatives, which revolve around the world of art and the theatre, strive to promote the value of Italian art and encourage the development of young people according to values of equality, respect and socialisation.
Iniziatives

The State of Contemporary Art

The infographic illustrates the state of contemporary art, highlighting the main locations where art can be enjoyed and critical success factors.