The Responsible Gaming Programme
Our Responsible Gaming Program is a central element of our strategy. We are committed to ensuring the protection of our customers, especially the most vulnerable, through educational initiatives, with the aim of promoting responsible gambling behaviours.
Education for balanced and aware gambling
To guarantee the highest protection for our players across all of our online and offline channels we provide coordinated educational and informative programs for a safe and balanced gambling experience.
We ensure transparency and safety for our players across all gaming channels, by identifying potentially problematic behaviours and implementing preventive actions to protect players and prevent underage gambling.
Protection of vulnerable players
We provide support, guidance, and protection to problematic players.
Over the last 10 years, Sisal has obtained distinctive Responsible Gaming certifications in line with the most rigorous international standard.
Since 2010, our Responsible Gaming Program is audited via an independent certification process every 3 years that verifies Sisal's commitment to planning, developing and implementing the highest international standards on responsible gaming.
The international reference standards are:
EUROPEAN LOTTERIES (EL), an independent association that unites European state lotteries and gaming organisations, committed to tackling illegal gambling and guaranteeing sustainable gaming;
WORLD LOTTERY ASSOCIATION (WLA), an organisation that represents the main gaming organisations worldwide and supports the activities of its certified members, requiring a strong commitment to guarantee the highest standards of corporate responsibility, upholding in particular the responsible gaming principles.