Supplier collaboration

Supplier collaboration

The evolution of the gaming and services market has led to a diversification of Sisal’s business and the introduction of an ongoing process of identifying and activating new suppliers to ensure that services are comprehensive and secure.

Guaranteeing continuous service innovation and value creation across the supply chain requires the establishment and maintenance of a relationship and direct, transparent dialogue with numerous commercial partners, always aiming for full compliance with the regulatory requirements specifically applied to the gaming industry and the full satisfaction of stakeholder expectations.
This collaboration makes it possible to manage and minimise business risks, while optimising products and services. Suppliers that come into direct contact with end consumers and have a direct impact on the quality management system are subject to qualification procedures designed to assess their performance and identify opportunities for improvement with a view to joint growth.

Specifically, the qualification procedures entail:
  • an assessment of the compliance of tools, materials, services and performance levels with the requirements stipulated in contracts and orders;
  • half-yearly analysis and monitoring of any deviation from agreed service levels (Service Level Agreement - SLA).
All suppliers are required by contract to comply with the rules and principles of the Code of Ethics and Conduct, which we have introduced pursuant to D.lgs. 231/01 to ensure that the needs of the company and its end consumers are always satisfied in terms of quality, costs and delivery times.

Points of sale

The Group operates through a distribution network consisting of 48,342 retail points, split into two brick-and-mortar channels: Branded and Affiliated. The Sisal network offers the Group’s full range of gaming products and services for the public.

Community support

In 2009, Sisal’s commitment to Social Sustainability produced a long-term Community plan in which a fundamental role is played by planning and the realisation of projects on a joint basis with qualified partners.

2018 Sustainability Report