Player education

Sisal, as a leading gaming industry business, is aware of the importance of providing consumers with information and education opportunities about using the product, with a view to the ongoing promotion of safe and balanced gaming behaviour.

Local initiative
As the points of first contact with customers, local retail points are provided with all the tools best suited to providing good and fair communication about responsible gaming through customer displays (latest generation terminals provided with monitors) and all the POS dressing materials, be they specifically related to responsible gaming or to the year’s promotional initiatives.

All gaming materials at retail points contain the following:
  • the features and rules of the game;
  • detailed information about the product;
  • the probabilities of winning in the various categories;
  • communications about responsible gaming;
  • the wording “Gaming is prohibited for minors and may cause addiction” and the logo of the Italian Agenzia delle Dogane e dei Monopoli (Customs and Monopolies Agency), the “Gioco legale e responsabile” (Legal and responsible gaming) logo, the “Gioca il Giusto” (Play Right) logo, the +18 logo and the concessionary company’s logo (all mandatory).
A Contact Center service is also available to answer requests for information about lottery games.
Digital communication initiatives
All proprietary websites (gaming, information, the retailer portal and the corporate site) contain the main information and key messages in the Responsible Gaming Programme.
The website headers and/or footers contain the clearly visible wording “Gaming is prohibited for minors and may cause addiction” and the relative logos.

The websites also contain a section dedicated entirely to Responsible Gaming, with:
  • useful information for players about the rules of the game, the probability of winning and the prize structure;
  • detailed information about initiatives to protect minors and about compulsive gaming and gambling;
  • contact details for the service addressed to problem players (free phone number and FeDerSerD service contact details);
  • advice in the form of the Ten Rules for the Responsible Player, which promote a healthy approach to gaming;
  • the What sort of player are you?” self-assessment test, developed with the help of experts to check on your approach to gaming in real time and offer suggestions.

The Responsible Gaming Programme

The programme was introduced with the aim of building a shared model of safe and responsible gaming that focuses on the prevention of gambling problems.

Play safe

The fight against illegal gaming is a fundamental commitment in Sisal’s sustainability strategy.

Protection of Minors

Sisal has an ongoing commitment to protecting children and always contributes to initiatives and technology addressed to achieving this goal.